Construction in the healthcare industry has grown a lot in the last several years. At Miller Electric Company, we distinguish ourselves and provide unique solutions to our clients by focusing on one of our core values, “Collaboration”. Collaboration between our Integrated Solutions (IS) and Healthcare teams allows our electrical and low-voltage experts to focus on their specialties and strengths, thus providing high-quality service to healthcare owners, construction managers, and general contractors. As Andrew Geoghagan, a project manager on the Healthcare team, explains:

“No competitor in our markets is as diverse in specialty offerings as the teams at Miller. Because our teams work closely together, our clients can communicate with one person—typically the electrical project manager—and receive a full solution. This type of vertical collaboration in construction and service from one company is very rare.” 

Why Collaboration Matters 

Alicia Dawson, an assistant project manager on the IS team, says it’s appealing for a general contractor or owner to deal with one company for multiple scopes. Miller can resolve issues quickly and efficiently by working together in-house instead of involving outside parties. 

Andrew notes: 
​​​​​​​“We can better serve our clients with dedicated teams for different scopes. It takes pressure off our field teams and allows them to focus on what they’re really good at, while our IS team focuses on their strengths. Collaboration has made us better for sure.”

Benefits for Our Clients 

• Single Point of Contact: One contract, one project manager, multiple scopes.
• Faster Execution: Two teams working together means quicker turnaround. 
• Higher Quality: Specialists focus on their strengths, ensuring top-tier results. 
• Cost Efficiency: Streamlined communication and coordination reduce delays.

The collaboration has already led to major positive outcomes, including taking over installation and service for the local Ascension market and winning an entirely new system installation at Baptist Silverleaf. 

Looking Ahead 

The partnership between Miller’s Healthcare and IS teams is only the beginning. Both groups have ambitious plans to strengthen this collaboration and deliver even greater value to clients.

• IS Team: Grow Healthcare support with more managers at the office and a dedicated service team for daily hospital needs.
• Healthcare Team: Continue to establish dedicated field leaders and teams for each healthcare system, thus shortening response times even further.

Beyond staffing, both teams aim to integrate technology and processes to make collaboration even more seamless. This includes shared project management tools, unified communication channels, and standardized workflows that create greater efficiency and transparency. 

The ultimate objective is a fully-integrated healthcare delivery model where Miller acts as a single-source partner for electrical, low-voltage, and security needs—streamlining projects from design through installation and ongoing service.

As Alicia puts it: 
“When we operate as ONE Miller, we all come out on top.”